Terms of service
Terms of Service
Last updated: August 2026
Welcome to The Natural Company. These Terms & Conditions apply to your use of our website and to purchases made through our online store.
By using our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. ABOUT US
The Natural Company provides beauty, skincare, haircare and personal-care products and accessories.
Our details are:
Trading name: The Natural Company
Email: [info@thenaturalcompany.co]
2. OUR PRODUCTS
We take reasonable care to ensure that product descriptions, photographs, ingredients, sizes and other information displayed on our website are accurate.
However, product packaging, appearance or presentation may occasionally vary slightly from photographs shown online.
As many of our products contain naturally derived ingredients, minor variations in colour, scent, texture or appearance may occur between batches. Such natural variations do not necessarily indicate a fault with the product.
Please read the product information, ingredients, directions and warnings provided before use.
3. COSMETIC RESULTS
Our products are cosmetic products and are intended to support the appearance and condition of the skin, hair, lashes, brows or scalp, as applicable.
Individual experiences and results may vary. Factors including individual characteristics, frequency and method of use may affect results.
Unless expressly stated otherwise, information provided on our website is for general cosmetic and product information purposes and is not intended to provide medical advice, diagnosis or treatment.
If you have a medical condition, known allergy or sensitivity, or have concerns about whether a product is suitable for you, you should seek appropriate professional advice before use.
4. ORDERS
When you place an order, you are making an offer to purchase the products in your basket.
After placing your order, you will receive an order acknowledgement. This does not necessarily mean that your order has been accepted.
A contract between you and us is formed when we accept your order and confirm that it is being processed or dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
* a product is unavailable;
* there has been an obvious pricing or description error;
* payment has not been authorised;
* we reasonably suspect fraudulent or unauthorised activity; or
* we are unable to deliver to the address provided.
If we cancel an order after payment has been taken, we will refund the amount paid.
5. PRICES & PAYMENT
All prices are displayed in the currency shown on the website and include applicable UK VAT where required, unless otherwise stated.
Delivery charges and any other applicable costs will be shown before you complete your purchase.
We take reasonable care to ensure prices are correct. If we discover an obvious pricing error after an order has been placed, we may contact you to give you the option of purchasing at the correct price or cancelling the order for a refund.
Payment must be made using one of the payment methods available at checkout.
6. DELIVERY
We aim to dispatch and deliver orders within the estimated timeframes displayed on our website.
Delivery dates and times are estimates unless we expressly agree otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control. Where a significant delay occurs, we will comply with your rights under applicable consumer law.
Please ensure that your delivery information is complete and accurate when placing your order.
7. RETURNS, CANCELLATIONS & REFUNDS
Your rights to cancel an online order and return products are governed by applicable UK consumer law and our Returns & Refunds Policy.
Generally, consumers purchasing online have the right to cancel qualifying purchases within 14 days of receiving the goods.
Certain goods sealed for health or hygiene reasons may not be eligible for cancellation once the seal has been broken after delivery.
This does not affect your statutory rights where a product is faulty, damaged, not as described or otherwise does not conform to your legal rights.
Please refer to our Returns & Refunds Policy for further information and instructions on requesting a return.
8. DAMAGED, FAULTY OR INCORRECT PRODUCTS
If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as reasonably possible.
We may ask you to provide your order details and photographs of the product and packaging so that we can investigate and resolve the issue.
Your statutory rights are not affected.
9. PRODUCT SAFETY
Products should only be used for their intended purpose and in accordance with the directions and warnings supplied with the product or displayed on our website.
Do not use a product if you know that you are allergic or sensitive to any of its ingredients.
Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.
Products should be stored and used in accordance with the instructions provided and kept out of reach of children where appropriate.
10. PROMOTIONAL CODES & OFFERS
From time to time, we may offer promotional codes, discounts, gifts or special offers.
Unless otherwise stated, promotional offers:
* cannot be exchanged for cash;
* cannot be combined with other promotions;
* may be subject to minimum spend requirements or exclusions; and
* may be withdrawn or amended where reasonably necessary.
Specific promotional terms displayed with an offer will also apply.
11. INTELLECTUAL PROPERTY
All content appearing on this website, including our branding, logos, product names, photographs, graphics, designs, text and other original material, is owned by or licensed to The Natural Company unless otherwise stated.
You may use the website for personal, non-commercial purposes.
You must not reproduce, copy, distribute, commercially exploit or use our protected content without our prior permission, except where permitted by law.
12. WEBSITE AVAILABILITY
We aim to keep our website available and accurate, but we cannot guarantee that it will always operate without interruption or technical errors.
We may update, modify, suspend or withdraw parts of the website where reasonably necessary.
13. THIRD-PARTY LINKS
Our website may occasionally contain links to third-party websites.
We are not responsible for the content, security, availability or privacy practices of third-party websites. Accessing third-party websites is at your own discretion and subject to their own terms and policies.
14. OUR LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
We do not exclude or restrict any rights or remedies you have under applicable consumer law.
Subject to those rights, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from purchases made wholly or mainly for personal use.
15. PERSONAL INFORMATION
We process personal information in accordance with our Privacy Policy and applicable data protection law.
Please read our Privacy Policy for information about how we collect, use and protect your personal information.
16. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or applicable law.
The Terms that apply to your purchase will generally be those in force when your order is placed.
17. GOVERNING LAW
These Terms & Conditions are governed by the laws applicable in the part of the United Kingdom in which you live.
If you are a consumer resident in the United Kingdom, you retain any mandatory rights you have to bring proceedings in the courts applicable to your place of residence.
18. CONTACT US
If you have any questions about these Terms & Conditions or an order, please contact:
The Natural Company
Email: [INSERT CUSTOMER SERVICE EMAIL]
Address: [INSERT BUSINESS ADDRESS]
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Nothing in these Terms & Conditions affects your statutory rights as a consumer.