Returns & Refunds

We hope you love your order from The Natural Company. However, if you change your mind, you may request a return within 14 days of receiving your order.

Returns

To be eligible for a return, products must be unused, unopened and in their original condition, with all seals and protective packaging intact.

For health and hygiene reasons, we cannot accept returns of cosmetic, skincare, haircare or personal-care products once their hygiene seal or protective packaging has been opened or removed, unless the product is faulty.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Once you have notified us that you wish to cancel your order, you must return the goods within 14 days.

Unless the product is faulty, damaged or incorrect, customers are responsible for the cost of returning their order. We recommend using a tracked postal service, as we cannot be responsible for returned parcels until they reach us.

Refunds

Once your return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be returned to your original payment method. Where applicable under your statutory cancellation rights, we will also refund the cost of our standard delivery service. Additional charges for upgraded or express delivery are not refundable beyond the cost of standard delivery.

Damaged, Faulty or Incorrect Items

We take great care in preparing every order. If your product arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photographs of the item and packaging so that we can put things right.

Nothing in this policy affects your statutory rights under UK consumer law.

Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. We will always try to accommodate your request, although we cannot guarantee cancellation once an order has entered the dispatch process.

Contact Us

To request a return or discuss an issue with your order, please contact us at:

[info@thenaturalcompany.co]

Please include your name and order number so that we can assist you as quickly as possible.

The Natural Company